Refund and Returns Policy

1. General Overview

At YouthGo we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy outlines the conditions under which you may return products and receive a refund.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us.

3.3 Shipping Costs

Unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product), you are responsible for all return shipping costs. We recommend using a trackable shipping method.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase.

4.2 Timing

Once we receive and inspect the returned item, refunds are typically issued within 7 business days. The total processing time may vary depending on your bank or card issuer.

5. Exchanges

Exchanges are handled as a separate return and purchase. If you wish to exchange an item, follow the return procedure and place a new order for the desired product.

6. Non‑Refundable Items

• Final sale or clearance items marked as “non‑refundable”.
• Gift cards, downloadable digital products, and personalized/customized items.

7. User Responsibilities

By purchasing from YouthGo, you agree to:

• Provide accurate contact and shipping information.
• Inspect items upon receipt and report any issues within the specified time frame.
• Return items in their original condition and packaging.

8. Legal Disclaimer

This policy does not affect any statutory rights you may have under applicable consumer protection laws. YouthGo reserves the right to amend this Refund and Returns Policy at any time, with changes posted on this page.

9. Contact Information

If you have questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: